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shopify support

Shopify Support & Optimisation

Our commitment to our clients goes far beyond the initial build of an ecommerce website, we don't just create Shopify stores - we support our merchants long term with priority access to our designers & developers so you they implement the newest features, design and tweaks when needed. We work as an extension of your team with monthly performance audits, improvement suggestions and allowing you to be reactive to feedback.
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We Design.
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We Develop.
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We Optimise.
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We Support.
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Shopify Support & Optimisation Beyond The Build

We understand that a website needs to evolve to the ever changing requirements of a business. We believe an ecommerce website should promote the growth of your business and be at the very forefront in converting your customers rather than be out of date and difficult to manage. Although, all our ecommerce websites include advanced easy-to-use content management through Shopify's native system - ecommerce websites often require additional support implementing new features, tweaking the design and implementing changes. As an ecommerce agency, we work with our brands to implement new features a changes with the mission to improve customer experience and results.
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Our Shopify Support & Optimisation Packages

A business never stands still and neither should your ecommerce website. As a Shopify agency, our support and optimisation packages are designed to provider on-going design, development and optimisation services to allow ambitious brands to maximise the growth and potential of an ecommerce website. With our support and optimisation packages you'll have access to our team to ensure your website improves month on month.

Priority Access to Designers & Developers

We prioritise all of our partnerships over new business meaning we are on hand to design, develop and execute your newest features. As a team we work incredibly closely with our brands so you can trust we know your business. Your named account manager will support you every step of the way. Our packages are the best way to work together long term as we know the amount time to plan for your requirements reducing lead times and delays for our customers.
Flexible Time Allowance
Our Shopify support and optimisation packages start at 15 hours per month which can be used for either design or development on your website - we are completely transparent with how we'll use the time for your requests prior to completition. Our free included monthly audits also offers you suggestions on ways to spend the time with new features and more. You can rest assure knowing you have a Shopify design and development team on hand to stay one step ahead of your ecommerce website.
Monthly Performance Audit
All of our Shopify suport and optimisation packages include a free monthly performance audit, we’ll dive into the e-commerce data of your website to identify areas that are working and similarly areas we can improve. We work as an extension of your team by offering a free 30 minute review meeting every month where we make suggestions on ways to improve and plan the next features to implement. Our packages aren't just an allowance of team but a strategic partnership for growth.
Support When You Need it
All our Support and Optimisation packages include free day-to-day live chat, telepone and email suport to help you and your team managage your website on a day to day basis. Our packages allow us to be your go to team for all your ecommerce website design and development requirements.

Dedicated Account Manager

When we say we'll become an extension of your team. We mean it! Your named and dedicated account manager will be your point of contact for any questions, queries, project management and more to ensure we really understand your team and, most importantly, your business.
Discounted Daily Rate
By partnering with us through our Shopify support and optimisation packages you'll benefit from our discounted day rate when compared to booking ad-hoc design or development tasks in addition to a reduced day rate our monthly audits, consultation meetings and day-to-day support is not included in your time allowances maximmising the time you have to spend on implementing changes to your website.
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Looking For Shopify Support & Optimisation?
Our monhtly Shopify support packages allow you to have a dedicated team on hand to implement new features and changes. We are ready when you are!
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We are a dedicated Shopify agency.
We are an experienced shopify agency partnering with ambitious brands to design, develop & optimise outstanding ecommerce websites. Whatever stage of your business from start-up to global brands, our expertise is here to support your ecommerce growth every step of the way.
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Charle - Ecommerce & Shopify Agency
Why Choose Shopify for your business?
Shopify is the most scalable, feature-rich and fastest growing ecommerce platform. Trusted by leading brands, Shopify is a reliable and secure ecommerce solution for businesses of all sizes.
Built To Scale with Unlimited Bandwidth
Order, Customer & Inventory Management
Easy Content Management System
Flexible To Your Brand
Powers The Biggest Global Brands
24/7 Shopify Support
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We are an ecommerce web design agency who work closely with ambitious brands of all sizes to create the very best ecommerce experiences. We are Shopify agency, ready when you are.
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We’re an Award-Winning Shopify Partner & Ecommerce Web Design Agency In London.
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